Frequently Asked Questions
Get help with your Reebok EU order, shipping, and product information.
What are your shipping options and delivery times across Europe?
We offer standard and express shipping to most EU countries. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days. Free shipping is available on orders over a specific threshold or for Reebok loyalty program members.
How do I return a product if it doesn't fit?
We offer a 30-day free return policy for all items in their original condition. You can initiate a return through our online portal to receive a prepaid shipping label. Please note that personalized products are not eligible for return unless they have a manufacturing defect.
What payment methods do you accept?
Reebok EU accepts a wide range of payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Klarna (available in select regions) for flexible 'buy now, pay later' options.
How can I find the right size for my training shoes?
Every product page includes a detailed 'Size Guide' to help you find the perfect fit. We recommend measuring your foot length and comparing it to our size chart. If you are between sizes, we generally suggest sizing up for running shoes and sizing down for a more locked-in feel in weightlifting shoes.
Can I track my order once it has been shipped?
Yes, as soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link. You can also track your status directly in the 'My Account' section of our website.
Are Reebok products covered by a warranty?
Yes, we stand by the quality of our gear. All Reebok products are covered by a standard legal warranty against manufacturing defects for up to two years from the date of purchase. If you believe your item is faulty, please contact our customer service team with photos of the issue.